Which of the following is not a characteristic of scientific management? （ ）

The management function that involves setting goals and deciding how to achieve them is called （ ）

A manager who is concerned with ensuring that resources are used efficiently and effectively to achieve organizational goals is performing the （ ） function.

The type of departmentalization that groups jobs based on similar products or services is called （ ）

Which of the following is not a type of leadership style? （ ）

The four basic functions of management are planning, organizing, \_\_\_\_\_\_\_ and controlling.

\_\_\_\_\_\_\_ management focuses on improving the efficiency of production processes.

A \_\_\_\_\_\_\_ is a formal statement of an organization's purpose.

The \_\_\_\_\_\_\_ approach to management emphasizes the importance of
understanding the behavior of individuals and groups within an organization.

\_\_\_\_\_\_\_ departmentalization groups jobs based on the type of customer they serve.